The Internet can be treacherous if you are a vendor faced with a disgruntled customer. 
If a consumer doesn’t feel that his or her complaint has been satisfactorily dealt with — boom!  The entire dispute (at least the customer’s side of the story) ends up on the Web for the world to see.  Oh, and you can expect […]

I’ve decided that for 2008 I will focus more effort on this site to compiling lists of resources and information kits. 
What do I mean by this? 
Well, I regularly get asked to identify resources for clients and entities that sell to small businesses.  Here are some examples of the resources I get asked for: 

small business events where you can be a […]